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  • Fluent with HTML and CSS. Experience working in multiple CMS’s.
  • Experience interviewing technical and non-technical clients, documenting requirements, and ensuring dev team has necessary information to complete projects.
  • Experience with Confluence, Basecamp, Trello, Solar Winds, Zendesk, and other productivity and task management tools.


Graduate Award for Outstanding Contributions to the Psychology Department
M.A., Psychology, Spring 2015 Pace University, New York, NY
B.A., Psychology, Spring 2010 The Catholic University of America, Washington D.C.


  • Implementation and Process Change Management
  • Requirements Gathering
  • User Training, Curriculum Development, Workshops, and Webinars
  • Digital Media
  • Client Management
  • Graphic Design (Adobe Illustrator and Adobe Photoshop)
  • Hands-on expertise in HTML and CSS
  • Experience with WordPress, Drupal, and other Content Management Systems
  • Third-Party Vendor Relations
  • Managing Technical Documentation


Project Manager, Nativo, Oct 2016 – Nov 2016

  • Prioritize tasks and lead implementation efforts with clients, design team, and account managers
  • Gathered creative assets and specifications from clients
  • Communicate updates and status between clients, design team, and account managers

Academic Technologist, Pace University, ITS, Sep 2014 – Oct 2016

  • Maintain communication with academic departments, vendors, Client Support, Technical Services, and Data Analytics teams to ensure projects are on-time and efforts are meeting client needs
  • Provide technical support, prioritize HelpDesk tickets, and documented solutions to close knowledge gaps
  • Responsible for QA testing activities including documentation, identifying use cases, and documenting bugs
  • Project Lead for creating a client-facing online knowledgebase housing 150+ tutorials and videos
  • Curriculum development, user training, workshops, and webinars with students, faculty, and staff
  • Graphic design, copy, maintain documentation, and webpages as needed for our projects and initiatives
  • Standardized workflow for the creation of technical documentation, videos, and process for updating web content

Systems Engineer, Prestige Technologies, Inc. Feb 2011 – August 2013

  • Interview clients, gathered requirements, documentation, and proposals
  • Communicated with developers to identify bugs and unique use cases prior to delivering modules to clients
  • Remote support and travel for client network, hardware, and software needs
  • Lead technical writer on all client projects


American Psychological Association, Division 52 (International Psychology)

  • Chair, Web and Technology Committee 2016 – 2017
  • Volunteer, Web and Technology Committee 2013 – 2015